Communication and Professional Relationships
Understand how to communicate effectively with children, young people and adults, build positive professional relationships and manage disagreements appropriately.
Get started with the Level 3 Award in Supporting Teaching and Learning in Schools (RQF) and gain the essential knowledge required to support children, young people and teaching staff within educational settings. This regulated Focus Awards qualification is delivered through flexible online learning, allowing you to study at your own pace while developing your understanding of child development, safeguarding, school organisation and professional practice. Below are the key facts you need to know before enrolling.
Start your qualification for £14.99 and pay as you progress.

The Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools (RQF) is a regulated, knowledge-based qualification designed for people who want to develop their understanding of supporting teaching and learning in a school environment.
The qualification is suitable for existing school support staff, people preparing to work in a school and learners who want to progress towards a higher-level teaching assistant or specialist support role.
It develops essential knowledge relating to communication, professional relationships, school organisation, child and young person development, safeguarding, confidentiality, legislation and the wider education context.
Because this is a knowledge-based qualification, learners are not required to be employed in a school in order to enrol. However, access to school policies, procedures and realistic examples may support understanding and assignment development.
The Level 3 Award in Supporting Teaching and Learning in Schools is suitable for:
Through the Level 3 Award in Supporting Teaching and Learning in Schools, you will develop knowledge and understanding across four important areas of school support practice.
Understand how to communicate effectively with children, young people and adults, build positive professional relationships and manage disagreements appropriately.
Explore the education system, school structures, roles and responsibilities, school ethos, legislation, policies and the wider context in which schools operate.
Understand patterns of development from birth to 19 years, factors that influence development, monitoring methods, early intervention and transitions.
Develop knowledge of safeguarding legislation, child protection, partnership working, signs of harm, bullying, online safety, resilience and wellbeing.
To achieve the Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools (RQF), learners must successfully complete all four mandatory units and achieve a total of 12 credits.
| Unit Title | Unit Reference | Level | Credits | GLH |
|---|---|---|---|---|
| Communication and Professional Relationships with Children, Young People and Adults | F/601/3327 | 3 | 2 | 10 |
| Schools as Organisations | A/601/3326 | 3 | 3 | 15 |
| Understand Child and Young Person Development | L/601/1693 | 3 | 4 | 30 |
| Understand How to Safeguard the Wellbeing of Children and Young People | Y/601/1695 | 3 | 3 | 25 |
| Qualification Total | — | — | 12 Credits | 80 GLH |
Total Qualification Time (TQT): 120 Hours
This qualification is available in England and Northern Ireland.
This is a knowledge-based qualification. Learners are not required to demonstrate practical workplace competence and do not need to be working in a school.
Assessment focuses on knowledge and understanding of communication, school organisation, child development and safeguarding. Learners may use examples from employment, volunteering, previous experience, case studies or research where appropriate.
Learners must not include confidential or personally identifiable information about children, young people, families, colleagues or schools in their assignments. Any examples must be anonymised and handled in accordance with safeguarding and data-protection principles.
The Level 3 Award in Supporting Teaching and Learning in Schools is internally assessed through a portfolio of evidence. Learners must demonstrate achievement of every learning outcome and assessment criterion within all four mandatory units.
Portfolio evidence may include:
Although the specification permits a range of portfolio evidence, this qualification is knowledge-based. Most learners will therefore complete written assignments, structured activities, research tasks and assessor questions rather than practical observations.
The qualification is graded on a Pass / Refer basis. There is no traditional final examination.
Following enrolment, learners receive access to SJA Global Academia's online Learning Management System, where they can study each mandatory unit and complete their portfolio at a flexible pace.
There are no compulsory regular live classes within the standard flexible delivery model. One-to-one tutorials may be arranged when learners require additional guidance.
Because this is a knowledge-based qualification, the full programme can be completed online without a school placement.
The standard flexible delivery model does not include compulsory regular live classes. Learners study through the online Learning Management System and contact their tutor or assessor when support is required.
Contact your tutor or assessor by email for guidance about learning materials, assignments or assessment requirements.
Receive convenient support through WhatsApp for appropriate course, assessment and administrative enquiries.
Request an individual online tutorial when you need further explanation, assignment guidance or study support.
Receive constructive assessor feedback explaining whether your work meets the assessment criteria and what further evidence may be required.
Access guidance on organising your written assignments, research and supporting evidence into a clear portfolio.
Upon successful completion of all four mandatory units and once your assessor has confirmed that you have met all assessment requirements, your achievement will proceed through the required quality assurance and certification process.
Following assessor confirmation, your portfolio will undergo Internal Quality Assurance (IQA) and, where applicable, External Quality Assurance (EQA) and awarding organisation approval. If additional evidence or clarification is requested during the quality assurance process, you must provide the required information before certification can be finalised.
Certification is normally issued within 3–5 weeks following assessor confirmation, subject to successful completion of the required quality assurance and awarding organisation processes. Please note that this is an estimated timeframe and is not a guaranteed certificate issue date.
Once certification has been completed, you will receive an electronic certificate (e-Certificate) confirming your achievement of the Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools (RQF).
A printed certificate is also available on request for an additional £7 administration fee, plus the applicable UK or international postage/courier charges.
The Level 3 Award in Supporting Teaching and Learning in Schools develops the knowledge required for entry-level and support roles in school and education settings.
Use the knowledge gained to strengthen applications for teaching assistant roles, subject to employer requirements.
Support pupils with learning, communication, participation and access to classroom activities.
Assist teachers and pupils by supporting learning activities and maintaining positive professional relationships.
Develop a foundation for supporting children and young people with additional needs or disabilities.
Build relevant knowledge before volunteering or progressing into paid support work within a school.
Develop knowledge relevant to pupil wellbeing, safeguarding, behaviour and professional communication.
Learners who complete the Level 3 Award in Supporting Teaching and Learning in Schools may progress to further qualifications in school support and education.
Complete the qualification online without needing a school placement or current employment in education.
Study at your own pace around work, family and personal commitments.
Receive structured unit-by-unit guidance explaining how to address each assessment criterion.
Receive support from tutors and assessors with relevant education, training and assessment experience.
Choose full payment where available or begin an eligible qualification through SJA's flexible pay-as-you-progress option.
Assessment decisions proceed through internal quality assurance and applicable awarding organisation processes.
The Level 3 Award in Supporting Teaching and Learning in Schools (RQF) is a regulated, knowledge-based qualification that develops your understanding of child development, safeguarding, school organisation and effective communication within educational settings.
This qualification is suitable for aspiring teaching assistants, existing school support staff, school volunteers and anyone wishing to develop the knowledge required to support teaching and learning in schools.
No. This is a knowledge-based qualification, so you do not need to be employed or volunteering in a school to study the course.
The qualification is assessed through a portfolio of evidence. Assessment methods may include written assignments, projects, professional discussions, questioning, reports and other approved forms of evidence.
You will receive comprehensive support from experienced tutors, including email and WhatsApp support, detailed assessment feedback and one-to-one online tutorials on request.
You may progress to the Level 3 Certificate in Supporting Teaching and Learning in Schools, the Level 3 Diploma in Specialist Support for Teaching and Learning in Schools, or the Level 4 Certificate for Higher Level Teaching Assistants (HLTA), subject to meeting the relevant entry requirements.
Yes, eligible learners can start from just £14.99 through SJA Global Academia's flexible pay-as-you-progress option. The £14.99 payment is an initial payment only and does not represent the total course fee. A full-payment option is also available.
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